Refund and Returns Policy

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Last updated: 10 Aug 2026

This policy applies to purchases made through the official REMDII online store operated by LIPIDGROUP SDN BHD.

Nothing in this Policy limits any rights available to consumers under applicable Malaysian law.

1. Payment

We accept:

Online payments through senangPay and PayPal
Direct bank transfers for domestic orders
Credit or debit cards for international orders, where available

All payments must be completed before an order is processed.

For payment assistance:

WhatsApp: +60 12-636 5826
Email: sales@lipidware.com

2. Order Processing and Delivery

Orders are normally processed within 1–3 business days after payment confirmation.

Estimated delivery after dispatch:

West Malaysia: 3–5 business days
East Malaysia: 3–7 business days
International: Up to 14 business days or longer, depending on destination, courier service and customs clearance

Delivery times are estimates and may be affected by public holidays, courier delays, customs clearance, promotions or other circumstances outside our reasonable control.

3. International Orders

International customers are responsible for any customs duties, import taxes or other charges imposed by the destination country.

Customers are also responsible for ensuring the products may legally be imported into their country.

4. Returns and Exchanges

Returns or exchanges may be considered if:

The wrong product was delivered
The product has a manufacturing defect
An item is missing from the order
A remedy is required under applicable consumer law

Requests must be submitted within 7 business days from the date of delivery.

Please provide:

Full name
Order number
Description of the issue
Clear photos or videos of the product and packaging

All requests are subject to review and approval.

5. Product Condition

Unless the product is defective or incorrectly supplied, returned products must be:

Unused
Unopened
In the original packaging
Complete with labels, seals and accessories

For hygiene and safety reasons, opened or used products are generally not eligible for return due to change of mind.

6. How to Request a Return

Please contact us before returning any product:

WhatsApp: +60 12-636 5826
Email: sales@lipidware.com

Once approved, our team will provide the return instructions and return address.

Approved returns should be sent to:

LIPIDGROUP SDN BHD
G-06, Jalan Maklumat, MTDC-UPM
Universiti Putra Malaysia
43400 Serdang
Selangor, Malaysia

Customers are advised to use a trackable courier service.

7. Return Shipping Costs

If the return is due to our error, a wrong product, or a confirmed manufacturing defect, reasonable return shipping costs may be covered or reimbursed subject to approval.

For other approved returns, return shipping costs may be borne by the customer.

8. Refunds and Exchanges

Returned products will be inspected before a refund or exchange is approved.

Where approved, we may provide:

A replacement
An exchange
A refund
Another appropriate remedy under applicable law

Approved refunds are generally processed within 14 business days.

Refunds will normally be made through the original payment method where possible.

9. Change of Mind

We generally do not provide refunds or exchanges for change-of-mind purchases.

However, we may consider a request at our discretion if:

The order has not yet been dispatched; or
The product is unopened, unused and in its original condition

10. Incorrect Address and Failed Delivery

Customers are responsible for providing complete and accurate delivery information.

Additional delivery charges may apply if a parcel needs to be resent because of an incorrect address, unsuccessful delivery attempt, refusal of delivery or failure to collect the parcel.