Privacy Policy

Home > Privacy Policy

Last updated: 07 August 2026

LIPIDGROUP SDN BHD respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, make a purchase, create an account, or communicate with us.

1. Information We Collect

We may collect the following information:

Name
Billing and delivery addresses
Email address and telephone number
Order and transaction details
Account information
Device, browser, IP address, and website usage information
Marketing preferences and communications with us

Payment details are processed securely by our appointed payment providers. We generally do not directly store your complete card or banking information.

2. Sources of Personal Data

We may collect your personal data:

Directly from you when you place an order, create an account, make a payment, complete a form, subscribe to our communications, or contact us.
Automatically when you browse our website through cookies, analytics tools, and similar technologies.
From service providers such as Shopify, payment providers, courier companies, marketing platforms, and analytics providers.
From business partners or publicly available sources where permitted by law.

3. Mandatory and Voluntary Information

Some personal information is required for us to process your order and provide our services.

This may include information required to:

Process payments, refunds, or returns
Deliver your order
Respond to your enquiries
Manage your customer account
Meet legal, accounting, or fraud-prevention requirements

Providing information for marketing purposes is voluntary, and you may unsubscribe at any time.

4. How We Use Your Personal Data

We may use your personal data to:

Process and deliver your orders
Manage payments, refunds, exchanges, and returns
Create and manage customer accounts
Communicate with you regarding orders, enquiries, or complaints
Provide customer support
Prevent fraud and protect our website
Improve our products, services, and customer experience
Manage promotions, campaigns, surveys, or events
Send marketing communications where permitted
Maintain business and transaction records
Comply with legal, regulatory, tax, and accounting requirements

We process personal data where necessary to provide our services, comply with legal obligations, support legitimate business purposes, or where you have provided consent.

Where we rely on consent, you may withdraw your consent at any time.

5. Disclosure of Information

We may share necessary information with trusted service providers, including:

Shopify and other e-commerce service providers
Payment service providers
Courier and delivery companies
Website, analytics, marketing, and customer-support providers
Government authorities or regulators where required by law

We only disclose information where reasonably necessary for the relevant purpose.

6. International Transfers of Personal Data

Some of our service providers may process or store personal data outside Malaysia.

Where this occurs, we will take reasonable steps to ensure that your personal data is handled securely and in accordance with applicable legal requirements.

7. Cookies

Our website uses cookies and similar technologies to operate the store, remember your preferences, analyse website usage, and support marketing activities.

You may manage cookies through your browser or the cookie settings available on our website. Disabling certain cookies may affect some website functions.

8. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you information about our products, promotions, and updates.

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

9. Children’s Privacy

Our website, products, and services are not intended to be used independently by children below the age of 14.

We do not knowingly collect personal data directly from children below the age of 14 without the consent or involvement of a parent or legal guardian.

Children below the age of 14 should not independently create an account, place an order, submit personal information, or subscribe to marketing communications.

If we become aware that personal data has been collected from a child without appropriate consent, we will take reasonable steps to delete or restrict the information.

10. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy or as required by law.

We take reasonable administrative and technical measures to protect your information. However, no online transmission or storage system can be guaranteed to be completely secure.